科技现在渗透到我们社会的每一个领域，没有科技的企业很少能生存。特别是对于大型组织，一个灵活的技术栈和IT功能对于确保流程顺利运行和保持竞争优势至关重要。
As a result, our complete approach todigital transformationis changing. Even as recently as ten years ago, a businesses’ IT team would probably have found themselves battling a barrage of scepticism whenever they wanted to implement a digital change, however small.
但消费者现在希望公司能利用技术更好地为他们服务。随着竞争的加剧，技术一次又一次地证明其价值，企业开始通过发现问题和依靠技术专家寻求解决方案来推动自己的转型计划。
伴随着这种转变方向,分析师re also having to adapt and hone their business acumen. After all, how can you deliver the right solution for your client if you don’t understand the problem they’re facing? Whether it’s developing process maps, working on strategy, analysing costs or negotiating contracts, having the right balance between technical and ‘soft’ skills has never been more important for IT analysts. Based on my experience moving from a graduate analyst to Head of Business Analysis at one of the UK’s leading technology and engineering companies, here are the top three most essential skills that analysts today must have:
Listen and engage
If there is one thing I have learnt in my time as a BA (business analyst), it is that poor communication frequently leads to failure.
You could spend two years building and integrating a new system into a client’s existing tech stack. It could be a system that you know full well and have full confidence has the potential to catapult that business into the future. But if that system does not integrate seamlessly with the wider organisation – both practically and culturally – you can guarantee that it will not be used, leading to a huge amount of wasted time and money.
It’s a frustrating but a common situation to be in and it’s also why it’s so important for IT consultants to have good communication skills.
I often see businesses fall into silos as a mistrust toward technology and ‘IT people’ builds a barrier between them and you. In their view, you are there to change the way they work and many people – particularly those that have worked at the business for a long time – will not like that.
所以你的工作就是带头建立这种信任关系。这意味着从一开始就让客户开始转型之旅，这样他们就可以亲眼看到并了解进展和好处。
It starts with listening and understanding your client’s goals so that you can design a system and strategy that will meet those goals. But it also means engaging with the internal IT team, 3rd party vendors and the staff that are going to be using the technology you’re building so you can adapt the tech in a way that’s going to work for them long-term.
Speak their language
Communication is a two-way street – once you’ve started listening to your client you also need to encourage them to listen to you.
This might seem simple but you’d be surprised how easy it is to assume someone is on board with what you’re saying when really they’re still trying to process what you told them last week!
但你必须记住，虽然技术对你来说可能是第二天性，但对许多企业及其员工来说ldsports乐动 and all it encompasses is pretty modern and can appear daunting. Not only that, but to someone very senior, IT is just one part of a very large, complicated business narrative for them, so you need to make yourself heard.
In order to build trust and ensure that everyone is in agreement with every decision being made, it’s therefore vital to keep the client part of the dialogue by using language they understand and reporting in a way that’s accurate, digestible and which demonstrates value at every turn.
Training and upskilling客户的IT团队是这一过程的重要组成部分，我们在Expleo发现，在提供长期价值和确保业务不会恢复旧习惯方面，这是非常有益的。如果你不仅能展示，而且能教你的客户如何在他们自己的时间内更好地运行系统，事情会运行得更顺利。
以我的经验来看，IT团队往往只想让别人听到他们的声音，所以让他们踏上转型之旅，并在组织内部发出声音是关键。
Keep your eye on the prize
正如我前面提到的，我们在IT领域看到的最大转变之一是，企业现在正在推动数字化转型计划，他们希望技术顾问来解决问题。
But to really stay ahead of the game, IT analysts today shouldn’t just be able to resolve the problems presented to them – they need to be proactive and identify problems and solutions before they become an issue in the first place.
了解最新技术和景观演变的方式非常重要。这不仅意味着要研究最新的技术，还要全面了解客户的行业，这样你才能更好地了解他们的需求将如何变化，并相应地为他们提供建议。想想大局。
At Expleo,we recently conducted some consumer research人们希望未来的创新重点是什么，这样我们就可以更好地向客户咨询他们下一步需要关注什么。事实上，先发制人地满足客户的需求并提前做好标记，这是一个良好业务关系的标志，也是一个真正有才华的业务分析师的标志。
It’s all about honing your research skills, expanding your knowledge and keeping your eye on the prize.
有挑战性，但值得一试
它有能力为企业带来变革性的变革，没有什么比完成一个你知道会给组织和客户带来真正积极变革的项目更有回报的了。成为一名业务分析师是一个非常有成就感的职业，无论有时有多棘手，你都可以保证你永远不会停止学习、成长、挑战和让自己惊喜。
ByShivani Pankhania, Head of Business Analysis and RPA at Expleo，是一家值得信赖的端到端集成工程、质量服务和管理合作伙伴。
