帮助电话适应变化的技术景观

电信部门在本世纪中发生了显着变化,最特别是智能手机和4G技术的全球扩散。这为善良的品牌开辟了新的机会,进入新市场 - 例如流定制媒体内容或分享增长智能电表在公用事业部门。但是,从技术的不断的破坏会给那些争取适应的人带来真正的威胁。

满足消费者即时期望

是否赌博,电影,体育,社交媒体或商业,客户预计他们的内容到处都可以提供。5克的到来和互联网上的爆炸申请将再次推动针头。因此,Telco,媒体和技术公司之间的线路继续模糊 - 随着新的球员进入战场的竞争激烈。与技术挑战保持步伐 - 在客户面向客户的经验和后台管理 - 是企业成功和生存的核心。

解锁优势的伙伴关系

At Expleo, our close working relationships with a number of major telcos has given us a deep understanding of all their key drivers, and risk factors. We have helped them to maintain their competitive edge by developing and implementing unique price plans to secure and grow their customer base. Retaining customer confidence is a key driving factor for success in the sector, so it’s vital that clients can introduce new and changed price plans without impacting their customer base.

越来越多地,客户可以在各种设备和操作系统上可靠和安全地添加新内容的能力已成为一个主要的市场差异化因素。同样,我们知道,这些组织可以为客户提供及时,准确的结算和使用信息将获得他们的信任并保留他们的忠诚度。

We talk to clients about their desire to improve market penetration, innovate new products, improve billing and continuity of service, and safeguard against the damaging impact of ‘fake news’. Our people’s experience and knowledge of their business context allows us to deliver质量and测试解决方案这侧重于他们的主要挑战和机遇。